Additional Testimonials

Additional Testimonials

"The results are outstanding! My builder, looked at the study, stopped and just kept saying "WOW", quality is excellent!"

Judy Delaney, Carmel, IN

"Everyone was friendly and professional from the beginning to the end and then after. The closet designs of the designer we worked with were the best among other closet companies we interviewed. His designs were thoughtful and functional. We love all our closets and our office. Great cabinets, great quality. About 2 months after our installation, we wanted them to come back and drill in grommets. They came back within a week - no problem and no additional charge. The guys who came out to install the closets kept our home clean and installed everything without damage. Would highly recommend Innovative Closets and plan to use them again when we finish our basement bedroom."

Olympia Ming, Fortville, IN

"It is FABULOUS! Better than I expected!"

Rhonda Gerson-Hurwitz, Indianapolis, IN

"IT IS BEAUTIFUL.... and even the installers said, 'one of a kind'.....over and beyond what we were thinking! Thanks again for all your effort! The installers were EXCELLENT... please praise them for us again!"

Kim Sugg, Fishers, IN

"Great work! The designer promptly returned my call and gave me plans, and cost estimates promptly. The workers were on time, and well organized. The work was excellent, as was the clean up. The cost was reasonable. There were no surprises!"

Howard Ratner, Zionsville, IN

"Thank you for your help in this project. I truly appreciate your design eye. Thank you for your promptness and follow-through as we made modifications. You did a superb job of explaining all details of the structure. Excellent installation."

Harrison Royce, Carmel, IN

"They are top notch rated on the list. I would simply agree with such for the work that they had done for us. The designer, Paul, was very specific and very caring in terms of getting every detail very exact. He took terrific care just as if it was his own home to meet our needs and meet our desires. He did exactly what we wanted. The gentlemen that came out did awesome work. They were very responsive. I canít say anything negative about them. Their price was very fair."

Chris Bright, Carmel, IN

"This is the second job they have completed for us. Shaun was great to work with and has an excellent eye for being able to take a small space and make it very functional and useable. They are very easy to work with and I can highly recommend them."

Bruce and Pamela Jones, Noblesville

"We went to Innovative's factory and showroom where Shaun discussed our needs, then designed this unit to our exact specifications. We also selected the finish we desired. A few days later, he came to our house to double-check the measurements and show us how the finish would coordinate with existing woodwork. We then signed the contract and gave him a down payment. He called a few days later and set up a delivery and installation time about two weeks away. The installers, both very professional and experienced, arrived at the exact agreed-upon time and went promptly to work. The entire job was completed with only one problem within about three or four hours. That one problem was a broken glass panel which they said would be replaced as soon as possible. Within about a week John came out and installed the panel. In the meantime, I discovered two things which I had overlooked when the unit was designed and called Innovative to tell them about it. We needed another shelf and also needed to have two holes drilled for speaker wires. John brought the shelf when he replaced the glass panel and drilled the two holes. Both of these latter items were done at no additional cost to us!"

Edward S. from Indianapolis, Indiana

After shopping around for bookcases at major furniture stores, we asked Innovative to design and give us a quote on a custom made bookcase. Their price quote was very competitive and the bookcase would be larger than what we could have purchased anywhere else. The overall process went smoothly. The company installed the unit in a 1/2 day and cleaned up nicely. It looks wonderful and we couldn't be happier!

Joshua Moore from Indianapolis, Indiana

We are so pleased with Innovative on so many levels. You listen, you execute, and you deliver exactly what we expect. Somehow, you even guide us through the things I think I want!

From past experiences with other cabinet makers who make promises and do not deliver, your company is simply unique. Time and time again you surpass our expectations and I think you are one of the best designers in the Indy area! Paul, you somehow know my style and always enhance what I try to articulate and then manufacture a product whose quality is unsurpassed and also "green", wow!

From time to time we all have good and bad experiences but this was simply one time that I wanted to tell you how happy I am with Innovative. If you need a recommendation, please put me on the list.

Camille Murphy from Carmel, Indiana

I meant to get something out to you long ago to express our thanks and appreciation for the custom built-ins that were installed in our home. The change to our upstairs "bonus room" has been something that we couldn't even imagine when we first considered the project earlier in the year. The shelving and storage units look like they were a part of the room all along and we can't even remember what it was like before the work was complete. Luckily, we took pictures for a "before and after" time line to remind us of the transformation that has taken place in our home.

Dealing with Innovative was a real pleasure over the course of the project - from our initial consultation with you in our home to the installation o the products shortly thereafter. Your professionalism during the entire process was exceptional and every commitment that you made along the way was met (and exceeded). We strongly recommend you to all our friends and will definitely use your services on all of our future projects. hank you again for such a wonderful experience and all the beautiful cabinets that are ow an integral part of our upstairs.

John Huhn from Indianapolis, Indiana

One would think that during these tough economic times, getting excellent customer service would be a given. But I am here to tell you that is not the case.

I purchased a home in Lake Stonebridge in December and have been remodeling extensively ever since. When I wanted to put cabinet doors at the bottom of the great room built-in cabinets and to make some modifications in the master closet, a neighbor informed me that your business did original work.

I contacted Paul Duwel and left a message for him. He returned my call promptly and was out maybe even that day to take a look at what I needed.   I have built three homes, and while I hope I can plainly articulate what it is I want, it takes a good listener to transform that through into a tangible reality. Paul asks good questions and listens to answers.

I am also hugely cognizant of the fact that adding eight doors to the bookshelves and adding a few shelves in a closet (plus shelf dividers) and the built-ins is a job almost not worth Paul's time. But I want you to know that he never once made me feel that what I needed done was insignificant. I love my closet. I just love it!

"What an astute businessman knows is that a small job can lead to a sizable one down the road. And great customer service has a way of traveling word of mouth to others. Not to mention that there is great satisfaction in a job well done.

While I do not know Mr. Duwel except for a few brief encounters I want you to know that he was helpful, generated good ideas, worked within my time constraints, and couldn't have given a more professional face to your business. As a business owner myself, it is very challenging to find someone who does you proud. And Paul does that for Innovative Cabinets & Closets. I wouldn't hesitate to recommend Innovative to any of my friends."

Kathy George from Fishers, Indiana

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